Frequently Asked Questions

🛠️ Troubleshooting Purchases

I paid but premium features aren't showing. What should I do?

1. Make sure you're signed into the same Apple ID you used to make the purchase.
2. Open Timepiece and go to Paywall Screen → Restore Purchases.
3. Close the app completely (swipe up from the app switcher) and reopen it.
4. If it still doesn't work, contact us via Settings → Help & Support.

How do I restore my purchase on a new device?

1. Sign into the new device with the same Apple ID used for the original purchase.
2. Open Timepiece and go to Paywall Screen → Restore Purchases.

I switch between multiple Apple IDs. My purchase isn't restoring.

When restoring a purchase, the app must have been downloaded with the same Apple ID that made the purchase. If you downloaded Timepiece with Apple ID A, you cannot restore a purchase made with Apple ID B.

To fix this: Delete Timepiece, re-download it while signed into the Apple ID that made the purchase, then restore.

🔄 Subscriptions & Billing

Will my subscription automatically renew?

Yes. Monthly and yearly subscriptions auto-renew when the current period ends. You can cancel anytime before the renewal date to stop future charges.

How do I cancel my subscription?

Open your iPhone's Settings → Apple ID → Subscriptions, find Timepiece, and tap Cancel Subscription. Alternatively, you can follow Apple's guide on cancelling subscriptions.